After the package is picked by the shipper, they are responsible for whatever happens during shipment.
That is a risk you agree to take, and by purchasing anything from Crossroads 3D, you agree that Crossroads 3D is not financially responsible for shipment problems.
Shipping Methods and Cost
We ship using USPS first-class, USPS priority mail, and UPS. We’re located in Indiana, USA. On average, shipment time takes 2-5 days to locations in America. We charge actual shipping and do not manually set shipping costs. Larger items to the Lower 40 states usually ship for $8-$10. Smaller items usually ship for around $5.
To see what your shipping cost will be, add an item to the cart, go to the cart, and you’ll see a link there to estimate shipping.
Actual delivery time will depend on the shipping method you choose.
COVID-19 Slow mail Policies
Shipping times could be longer because of COVID slowdowns. The USPS could be overwhelmed and understaffed. Shop policy is to refund only when the item is back in my possession. This means you will have to wait as long as it takes for the item to show up.
If you order from a country outside the USA, it may take as much as 6 weeks to ship to Canada, and it may take as much as 3 months to ship to Europe or elsewhere in the world. Please don’t order if you cannot wait for these extra shipping transit times.
Returns and Refunds
Short version: If you have a issue with any product just let us know. We’ll get it fixed! No one is perfect and mistakes can happen. Contact me if you have a problem, and we will get you taken care of as quick as possible.
To return an item, you must contact us within 7 days of receiving your order. If the item is undamaged, we will refund you for the item cost. We refund the outbound shipping cost only if we messed up your initial order. We don’t refund shipping in all other cases; for example: if your item was stolen after delivery, if you got your address wrong, if you ordered the wrong item, or if did not pick up your order causing it to be auto-returned. You are responsible for the cost of return shipping.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, you will not get a full refund. The buyer is responsible for any loss in value.
We accept exchanges, and cancellations
- Contact me within: 7 days of delivery
- Ship items back within: 14 days of delivery
- Request a cancellation: before item has shipped. Usually within 24 hours.
The following items can’t be returned or exchanged:
Customized or personalized items cannot be refunded or exchanged.
Each item is made to order. Normal processing time is 1-3 business days before shipment.
We do ship to some countries, including Australia, Canada, and, New Zealand. If for some reason we can not ship to your country, we will cancel and refund your order.
Customs and import taxes
If you order from a country outside the United States, your government postal system might hold the package in customs until you go and pay to release it. Buyers are responsible for any customs and import taxes that may apply. This is typical for the UK and other European countries. We are not responsible for delays or extra charges due to customs.
Lost and Delayed Orders
We are not responsible for orders lost in the mail and do not refund orders that were lost in the mail unless the USPS covers it with their insurance. This is because we have no control over your package once it enters into the care of the postal system. You are responsible to provide an accurate address with a safe and secure drop point. If you provide an incorrect shipping address or if your package is stolen off your porch, Crossroads 3D is not responsible for this loss. USPS Lost Mail Help
Questions About Your Order
Please contact us here if you have any problems with your order.